Covid 19 – We want to keep you and our team safe

During the Covid-19 pandemic, we have had to change how we work slightly to keep you and our team safe. Guidelines on how we are operating are as follows:

At the Clinic

  • Clients must stay with their vehicles on arriving at the clinic; a nurse or intern will come out to greet you
  • Our nurses and interns will be wearing facial coverings and gloves
  • Should you need to get out of your vehicle, or assist with the unloading of your horse, please ensure you wear a facial covering and keep a 2m distance
  • No clients will be allowed to enter the building. You must wait in your car whilst treatment of your horse is carried out
  • Our nurses/intern will return your horse back to you when they are ready to leave
  • If you need to leave your vehicle, we have a QR code that should be scanned on your mobile, to assist with track and trace
  • If you need to make a payment, or book another appointment, please phone the clinic from your vehicle.
  • For clients collecting/dropping off medication/samples, we still have a blue box outside the clinic. Please call us in advance and we will ensure your medication is ready for you.

    Yard visits

    We are still carrying out all visits as normal, however social distancing rules still apply, and our vets will be wearing facial coverings if they need to spend a prolonged time in a stable/barn with you.

    For those of you on large livery yards, or yards that have a ‘Routine Visit’ normally scheduled with us, we ask that any routine work is grouped in to one visit as much as possible and we ask that you nominate one horse handler only, to assist the vet whilst they are present.

    Any procedures that are unable to be performed within 20 minutes or require both the vet and the person holding the horse to be within 2 meters of each other, will be asked to travel to our clinic in Poppleton, near York. Our clinic will enable us to carry out lengthy procedures in a more safe environment that will not put you, or any members of our team at an increased risk of infection should they be performed on a yard.

    We are aware that some of our clients (and their families) may be more vulnerable and self-isolating/shielding. If you are in this category and have any concerns, please share them with us and we will endeavour to work with you, as best we can, to ensure the visit is safe for everyone concerned.

    If you have any concerns about anyone in your household showing symptoms of Covid 19, however mild, before, during and after the visit please let us know immediately!

    We remain dedicated to providing the best veterinary care to your horses, ponies and donkeys, in as safe a way as possible, as we step through the next stages of this challenging situation.

    We are still available 24 hours a day, 7 days a week for all urgent and emergency care.